Bubba136

Good outcome for a sad situation. It shouldn't take "personal" intervention from a "third party" in order to get action on a unsatisfactory business transaction.

I wonder why the company has such poor customer relations? I would think that any shoe store or shoe website, seeing that there is so much competition for customers these days, would bend over backwards to provide good quality merchandise at fair prices as well as show some interest in satisfying their customers. It beats the hell out of me.

(I was thinking of ordering a pair from Elite-heels but, after reading the comments posted here, especially about delivery time, I'm having second thoughts . I think I'll just wait a while and see if anyone has anything good to say about them -- enough to make a difference in my thinking.)

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Webhawk

come on guys!

you can´t compare big shops like zappos with elite-heels.

elite produces it´s own stuff, they´re not buying somebodys collections. each shoe is handcraftet in the uk or italy in very small editions.

big stock = big costs.

but you´re right in one point: check out when you´re in a hurry, ´cause sometimes your desired item is not in stock and it could take some time to get it back in stock.

at last: if you´re seriously interestet in a pair of elite-heels and get no reply from them, you can write me an e-mail to me and i´ll see what i can do for you...

QOH/Gina

I really can´t understand where the problem is, we offer many custom made shoes you cannot buy anywhere else. If you like buying cheap chinese stock stuff you are wrong at our shop. Lebaleze sadly had the old e-mail adress and that is sad.
Show me a shop where you can get handcrafted shoes like these http://www.elite-heels.com/shop/inde...Exclusive.html for the same price. You can get shoes with a covered platform at Natascha Marro for a double price or in a designer store for more than the double price. The price you have to pay at elite-heels that it takes longer for custom made stuff.

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Kisses,
Gina

Histiletto

Hey QOH/Gina,

I really want to commend you for your willingness to be the "third party" that has taken care of so many of our concerns and inaccuracies. As long as you are there to keep the communication flowing, the problems are being dealt with. However, there doesn't seem to be any one else that seems to have your zeal to keep the lines of communication open. Once the orders are sent in and paid, there is no longer any dialogue to even share the status of our orders that are taking a lot longer than the time listed in the websites advertisement. If some how there could be a system put in place to inform us as to the status of our orders in the process of making them, this would cool a lot of the concerns we as customers have. The length of time to get a quality made product isn't the factor, it's the being left out in the cold, so to speak, in waiting for our orders to arrive.

I don't know your leanings toward a belief, but Have A Merry Christmas and a Happy New Year.

kutenkinky

What shoes are you interested in Jen?

Mark

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lebaleze

Hello Gina.
I have still problem with the shoes.
But I have no reply from elite-heels shop since 15/12/2008
I send ten mails to elite@4ox.de and info@elite-heels.com and no reply from the both adresses.
Here 's my message :
Can you tell me what's happen Gina?
I have no reply since 50 days, it's disturbing.

stevenc

I was going to buy the lace-up knee-length red-sole boots from Elite, but they haven't responded to my query about sizing yet. It's only been 5 days though, but it was a quick question!

Anyone have experience with their sizes? Should I order a size above? My girlfriend is getting a bit needy, and I need to see her out in them :)

Tech

If they cant reply to an email within 24 hours then try an alternative method of contact. If this is no alternative, then take your money elsewhere.

5 Days is far too long for any retailer to ignore an email in this day. If you cant get a reply to a sales question, then how are you going to ensure you will get a product when you give them your money?

(Not saying you wont, but so far, first impressions are not looking good, and communications and delivery are NOT seeming to be their strong points here)

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stevenc

I agree, it wouldn't take a minute to reply - then they'd get my money.

Unfortunately I don't seem to be able to find anywhere else that sells those specific boots, unless anyone knows any different? I don't mind getting them made to measure. They are these ones in case anyone recognises them,

http://www.elite-heels.com/shop/prod...red-soles.html

Tech

Well, if they dont answer emails, have no other contact methods and dont send out peoples goods, then it would seem that they dont sell them either.

From what I've seen here, I would never shop with them, as I'd want the goods some-time before I get old and grey..

Its one thing to put up a pretty website with lots of stuff that nobody else sell's when you cant provide those goods yourself in the first place.

Sorry Gina but its just far too messy... No contact, no goods...?

Doesnt sound like a highly reputable efficient business to me..

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