pata

yasmina´s is well known in germany and has a blameless reputation here. nice walkable heels of different unusual colours, good price-quality ratio and great service... never heard of any problems with them and got 10 or so pairs of yasmina´s heels myself... sorry to hear it went wrong with your heels... that´s never pleasent, no matter why it happens... still hope you will enjoy the heels... and I hope they will be back with new heels soon.

fastfreddy2

This looks like a carrier issue?

I've a fair amount of experience of these, having shipped goods around most of the World. [Africa, Australia, USA, and all parts Europe both inside/outside the EU.]

Addressing the package correctly is important. Paying for the service that provides the information you want, is also important if delivery is critical.

Un-tracked goods can be shipped much more cheaply than 'tracked' goods. The carriers can be a problem even with 'tracked'.

I recently paid a lot of money to have DHL ship some goods here from Germany. I didn't book the carrier, the sender did. When the package arrived [which weighed all of 400g] it showed signs of impact damage. The goods were worth about £1000. The two "clowns" at the Boreham Wood reception denied there was impact damage, suggesting the crushed corner of the box was dispatched in that condition. They told me there was no-one there I could complain to. My choices were to take the goods in the condition they were received, or send them back to Germany. The latter wasn't a viable option....


I'd suggest removing a source of what looks like interesting shoes due to the performance of a carrier, isn't the most beneficial course of action for you? Maybe next time pay for a better quality service, or if there is a choice, try another carrier? I'd certainly recommend UPS over DHL and TNT.

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fastfreddy2

Soon?


Others may be looking out for them too......


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