demonicarts.co.uk - Page 2

Richie · 13th March 2008, 13:38

Quote:

Originally Posted by spiker

Jennie,

Thanks for that - I didn't know about the 45 day limit. I haven't called them yet (a) because I'm not that brave and (b) because they quoted 28 days for delivery, and although it is over 28 days, it's only 31 so far, so I'll give them a few more.

I will definitely log the complaint before 45 days though, and hopefully that will help your complaint as well.

Spiker.

Are you mad!!! You should be on there ass after 28 days and 10 minutes, at the absolute most! Keep on at them, chase them a week before the 28 days to ask how the order is coming along, get in touch with any company you spend money with on the internet to make sure they actually exist.

Get on the phone now. Screw being shy, you want your damn goods, or your money!

spiker · 17th March 2008, 07:34

OK it's PayPal complaint time...Jennie can you tell me how you made your complaint please?

Thanks very much.

Spiker.

Richie · 17th March 2008, 14:39

Quote:

Originally Posted by spiker

OK it's PayPal complaint time...Jennie can you tell me how you made your complaint please?

Thanks very much.

Spiker.

Have you still not called them yet?
Also, dont forget to put ina complaint with Trading Standards too.

spiker · 17th March 2008, 20:10

No of course not!

But I have opened a claim with PayPal so we'll see what happens.

Thanks for your support!

jenniegreen · 17th March 2008, 22:13

Hi Spiker,

This is what Paypal told me to do

A dispute occurs when a buyer posts a message to a seller in the Resolution
Center if an item was not received or the item received is significantly
not as described. By opening a dispute, you are asking the seller to help
resolve a problem transaction. You can communicate with the seller by
posting messages in the Resolution Center until the issue is resolved.

To open a dispute, please follow these steps:

1. Log into your account at https://www.paypal.com/
2. Select the "Resolution Center" subtab.
3. Click "Report a Problem".
4. Select "Item dispute."
5. Click "Continue".
6. Click the "Select Transaction ID" button.
· This will open a separate page with your History. Change the
dates in the drop-down menu in order to locate the transaction in question.

· Click on the transaction ID to continue.
7. Click "Continue" on the Open a Dispute page.
8. Select a reason for opening the dispute and click "Continue."
9. Enter in the details of the transaction and initiate communication
with the seller in the "Post New Message" box and click "Post New Message."

You have 45 days after the date of the transaction to open a dispute. Any
time within 20 days of the date the dispute was opened, it can be escalated
to a claim with PayPal. By escalating a dispute to a claim, you or the
seller is asking PayPal to investigate the case and decide the outcome.
Often, buyers will escalate to a claim if they feel that they are unable to
work out a resolution with a seller. Sellers might escalate to a claim if
they would rather not communicate with a buyer or if they have evidence to
support their belief that a buyer's claim is fraudulent.

To learn the processes of resolving a dispute see the "Resolution Center
Tutorials" in the "Resolution Center" in your PayPal account.

Should you need further information or immediate assistance, please do not
hesitate to contact us on 08707 307 191. Thank you for being a valuable
member of the PayPal community, we appreciate your business with us. Take
care!

Good luck with your claim, keep us updated

spiker · 18th March 2008, 08:26

Thanks for that Jennie, it took me ages to find that, I was looking for a link that said "Open a dispute" or something like that not "Report a problem". Anyway, when I opened the dispute it came back immediately and said the seller can't currently respond to this dispute - and escalated it to a claim immediately.

The case ID is PP-439-640-555 in case it helps with your claim.

I'll let you know when I hear something.

Spiker.

jenniegreen · 19th March 2008, 19:48

Hi Spiker & Richie

I've done as Richie suggested & have logged a complaint with Trading Standards & this is most of their reply.
In reference to your query, it appears that you have a claim against DemonicArts for a breach of contract if the goods have not been delivered within the time stated on their website. You would be looking for the trader to either cancel your order and provide a full refund or give them a further deadline to send out the goods.
In addition, you have rights under the Consumer Protection (Distance Selling) Regulations 2000. These state that if goods are not received within 30 days of purchase (unless otherwise specified), a consumer can deem the contract to be cancelled and request for a full refund to be provided. The trader must provide a full refund within days of this cancellation in order to comply with these regulations.
I would recommend that you send a recorded delivery letter to DemonicArts, outlining the situation and mentioning the legislation as set out above. Make time of the essence (i.e. 7-10 working days) for either the goods to be delivered or a full refund to be provided. Ensure to keep a copy of the letter for your own records. I have also passed the details of your case to the relevant Trading Standards authorities for their information. You may wish to make the trader aware of this.
If you require any further advice or information about this case, please do not hesitate in contacting Consumer Direct quoting your reference number.
I've missed a few bits out in case they read this blog, but if you want to know the missing bits i presume i can private message you on this site.

Any response from Paypal yet?

Richie · 19th March 2008, 20:24

This is why you should always pay with your Credit Card only when you dont know who your dealing with, NOT paypal.

If you use your Credit card, its just 1 phone call to the bank and they help you, rather than PayPal where its endless emails, then endless waiting for a "Maybe" of a refund.

If a company doesnt take credit or debit cards, they probably dont have a merchant account, thus are not making the effort to ensure your protection, and by default are really not worth the bother.

Always look for Telephone numbers and a proper non p.o box address, and ALWAYS telephone a supplier before buying anything, regardless of what it is. If you cant reach them on the phone, then there not worth your hard earned cash.

I really do hope PayPal give your money back.

spiker · 20th March 2008, 08:01

That's good advice Richie, thanks for that. I kinda knew this was a bit dodgy but I really wanted the boots so I took the chance. That's teach me to think with the right part of my anatomy I guess!

No word from PayPal yet, they said they aim to sort all claims within 30 days, so we'll see.

Spiker.

jenniegreen · 20th March 2008, 23:24

Hi Guys

I've just had a message from the owners girlfriend Angela via myspace.com in response to me chasing her on there for a refund. I've responded by saying I accept cheques as long as they don't bounce!

Dear Jennie, as soon as we have our paypal account back, at the moment its on hold as they requiered some bussiness information about us and we had so send all the papers, so until that its sorted we cant use paypal, but we are working to get it back as soon as possible.

Any sign off your boots yet?

Jennie