Scotty,
could you take a closer picture of the damage?
you could send directly to my email, and I could see it better.
It looks like it might not be leather, Dr Shoe mentioned a trick we use sometimes with both leather, or viny to disguise the defect, not to entirely cover it.
When I see the picture, I could tell you more.
Most of the shoe repair places who are in Malls, have high overhead to deal with, so they depend on repairs that they can do while customers are shopping...that means they don't want to do "junk" jobs, so that is one reason you may not get a good answer. (also some grumpy old men don't like seeing vinyl shoes, because it reminds them that the current shoe repair climate is not what they like to see.-vinyl shoes)
Gene@hartlandshoes.us