Quote:
Originally Posted by DA2020  Hi Benno
DemonicArts has had great customer support until the director had to let his staff go - In my eyes this was a mistake but i can understand why it was done, maybe with the intention of sorting the problem(s) out more quickly than thought. |
Hey
No offence here but any company who does not divulge their contact information to customers on their web site simply doesn't want the customers, and by ONLY taking paypal, your telling potential customers that you don't even have a merchant account, no SSL on your web site, so nobody has ever had to verify who you guys really are.
Any business owner who only accepts payments via PayPal shouldn't be running the business because this is asking for problems, but your complaints go back over a year old, so why hasnt your fantastic boss opened a merchant account with a bank and started taking cards on the web site like everybody else does? Its not difficult and not expensive.
Our own bank (HSBC) were a freckin pain in the ass for web site integration so we left and went to Lloyds and within 10 days everything was working just fine, so there really is no excuse.
I really dont see how you can say the owner has good intentions and a heart of gold because obviously he has done nothing to resolve any of the issues and save your jobs?