Quote:
Originally Posted by sologirl  I have had so many problems with these people, I have had to go to trading standards. Demonicarts told me boots were out of stock (seems to be quite common for them to use that story). I asked for a refund and was told they were having problems with PayPal, so would send me a cheque, which of course I have never received. Hopefully Trading Standards will be able to help. |
Taking money by deception is Fraud, thats a criminal offence and should be reported to the police, not just trading standards.
I'd telephone them and make this crystal clear, and if possible, record your conversations with them, and keep EVERY email too, and card payment receipts/statements.
(Most nokia mobiles can record your phone calls in the phone)
1 word of advice too, NEVER trade with anybody who wont speak to you directly (Telephone) If they dont have a phone number on their web site, then they honestly dont want your money, and dont have a genuine interest in good service.
Michael Bell is the owner of the web site.
2 Numbers: A) 07517 333723 B) 0113 2165340
Also, refunds should only be provided in the original format the payment was received in (Fraud reasons) and PayPal in the UK are having no problems at all at the moment, so its going to be a user-error at his end.