Lolita

I should point out, I've always loved Snazz, I've had three or four sucessful orders from them in the past, but they recently disappointed me deeply:

I ordered 5 pairs of shoes from them (three pairs of heels & a pair of flats for myself, one pair of heels for a friend).

I received an email a few days later telling me all five pairs had been shipped, and my credit card was charged.

I received another email telling me my shoes had been delivered, requesting feedback on the service (through bizrate, i filled in a wee popup on the first order.

Two days later, my shoes arrived... box marked "1 of 1", with no inventory/billing sheet/ receipt... and only four pairs of shoes.

I emailed Snazz about it,. who replied with how much they pride themselves on having the widest range of sizes, styles and colours in stock, blah blah BLAH- but didn't actually apologise, or explain why i hadn't been informed of the item being on back order, refunded me (although had they asked, i would have waited for them to get them in) and gave me a 10% discount on my next order. Okay, it was nice of them to give me a discount, but I really feel I should have been told in advance that my full order wasn't available, I mean if I hadn't contacted them, then what? They would have kept my money? Would they have eventually sent me the shoes? Who knows.

Admittedly, I'm most annoyed because the shoes were a surprise for a friend, and that was ruined.

*sorry to drag up an old thread*